Terms of Sales


Terms of Sales of the nougaterie the Chaudron d'Or

Chaudron-dor.com is an ecommerce site accessible through the Internet.
The Buyer prior to his order, declares to have full legal capacity, allowing him to engage under these terms and conditions of sale.

Any order for a product offered on the site Chaudron-dor.com requires consultation and express acceptance of these terms and conditions of sale, but this acceptance is conditioned by a handwritten signature from the user.

In accordance with the provisions of Articles 1316 to 1316-4 of the Civil Code, supplemented by Decree No. 2001-272 of 30 March 2001, made for the application of Article 1316-4 of the Civil Code and relating to the electronic signature, it is recalled that the validation of the purchase order as specified in article 3.3. below, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature.

It is specified that the user can save or print these general conditions of sale, provided they do not change them.

Article 1: object

The purpose of these general conditions of sale is, firstly, to inform any potential consumer of the terms and conditions under which the seller proceeds with the sale and delivery of the products ordered and, secondly, to define the rights and obligations of the parties in connection with the sale of products by the seller to the consumer. They apply, without restriction or reservation, to all sales by Le Chaudron d’Or of the products offered on its website Chaudron-dor.com.

The company Le Chaudron d’Or reserves the right to modify at any time these terms and conditions of sale. In this case, the applicable conditions will be those in force on the date of the order by the buyer.

Article 2: Products and prices

2.1 Products

In accordance with Article L. 111-1 of the Consumer Code, the user may, prior to order, take note, on the Site Chaudron-dor.com, the essential characteristics of the products he wants to order .

The buyer selects one or more products from the different categories offered on the website Chaudron-dor.com.
The offers presented by Chaudron-dor.com are valid while stocks last. The Chaudron d’Or reserves the right to modify the range of products according to the constraints related to its suppliers.
The photographs, graphics and descriptions of the products offered for sale are only indicative and do not bind the seller.
In the event that a supplier modifies a product, the graphic representation of it does not engage the responsibility of the seller or even affect the validity of the sale.

2.2 Prices

The selling prices of products online on the website Chaudron-dor.com, indicated in euros, are those in effect at the time of registration of the purchase order by the buyer.
They do not include the cost of shipping and order processing, charged in addition to the price of products purchased according to the amount of the order. The shipping costs will be indicated before the registration of the order by the buyer.
The prices take into account the T.V.A applicable on the day of the order and any change of the applicable rate T.V.A. will be automatically passed on the price of the products of the site Chaudron-dor.com.

Orders for departments, territories and territorial communities overseas as well as countries not part of the European Union, will be charged duty free. At the time of the confirmation of the country of delivery, the invoiced amount will be announced in VAT. On the other hand, the buyer will be liable for customs taxes upon receipt of his parcel.

The selling prices of the products can be modified by Le Chaudron d’Or at any time.

Article 3: Registration and validation of the order

3.1. Navigation within the Site

The user can take note of the various products offered for sale by Le Chaudron d’Or on his site. It can navigate freely on the various pages of the site, without being committed under an order.
The user retains the cost of telecommunications when accessing the internet and use of the site.

3.2. order

Any order implies the unrestricted and unreserved acceptance of the present general conditions of sale.
From the moment the buyer has registered his order by clicking on the icon “Confirm my order”, he is considered to have accepted knowingly and without reserve the present general conditions of sale, prices, volumes and quantities products offered for sale and ordered.
If the user wishes to place an order, he will choose the various products he is interested in, and express his interest by clicking on the box “Add to the cauldron”.

To order the products he has chosen, the buyer will click on “Order”. The buyer must then identify himself, either by entering his e-mail address and his password, if he is already a customer, or by completing exactly the form at his disposal, on which he will include the information necessary to identify him with his surname, first name and postal address.
The buyer is informed and agrees that the seizure of any identifier is proof of his identity and expresses his consent.
Once identified, a purchase order will appear on the screen, summarizing the details of the order: the nature, quantities and prices of the products selected by the buyer, as well as the total amount of the order, the buyer’s details and the delivery address of the products.

3.3 Final validation of the order

After having read the status of his order, and once all the requested information has been completed by the buyer, the latter will click on the box “Validate my order” to pay for his order. He will choose the means of payment he wishes to use to pay for his order, it being understood that the buyer must have the means of payment as defined in Article 4 below. He will click on the button corresponding to the means of payment he has chosen.
The sale will not be considered final until the confirmation of the order has been sent to the buyer by Le Chaudron d’Or and received by the buyer of the full price.
The Chaudron d’Or recommends that the buyer keep this information on a paper or computer document.
Any order fraudulent or presumed as such, will be considered by Le Chaudron d’Or as null and not reached.

Article 4: Payment

All orders are payable in euros. The buyer guarantees Le Chaudron d’Or that he has the necessary authorizations to use the method of payment he has chosen, when registering the purchase order.

The Chaudron d’Or reserves the right to suspend or cancel any order and / or delivery, whatever its nature and level of execution, in case of non-payment of any sum that would be due by the buyer, in the event of a payment incident or in the event of an existing dispute with the buyer.

To settle the order, the buyer has the following payment methods: credit card, bank or postal check issued by a French bank, or bank transfer.

– The credit cards accepted on the site are: Carte Bleue, Visa and Eurocard / MasterCard. Payments will be made through the secure Sherlock system. It uses the SSL (Secure Socket Layer) protocol so that the transmitted information is encrypted by software and that no third party can read it during transport on the network. In case of payment by credit card, the account of the buyer will be debited the day of his order.

– Bank or postal checks issued by a French bank:
In case of payment by check, the buyer will write his check payable to “The Chaudron d’Or”. He will specify his order number on the back of the check. He will send this check by mail to the following address:

The Chaudron d’Or
7, rue du 45 ° RT
26200 Montélimar

Only checks issued by a French bank are accepted.

You must mention on the back of the check, the number of the order.
We ship the order upon receipt of the check.

– Bank transfers: In case of payment by transfer, the buyer will make his order of the order number concerned.

Cancellation of the order before sending the check or transfer order is possible by simply sending an e-mail to mail@chaudron-dor.com specifying the order number.

The Chaudron d’Or will send the products upon receipt of funds corresponding to the said order.
Article 5: Delivery and reception

5.1. General rules

The products will be delivered to the address indicated by the buyer when ordering.

5.2 Characteristics of the Colissimo system of the POSTE

The buyer is delivered to his home by his postman. In case of absence, the buyer or the recipient of the product ordered receives a notice of passage of his postman, which allows him to withdraw the products ordered, at the nearest post office, for a period of fifteen days.
The buyer is obliged to check, in the presence of the postman or the deliveryman, the state of the packaging of the goods and its content upon delivery.
In the event that the buyer has any doubt of any nature whatsoever about the condition or the contents of his package, he is obliged:
– to refuse the goods by immediately issuing a statement of anomaly to the postman.
– to report these incidents within 48 hours at Le Chaudron d’Or at mail@chaudron-dor.com, specifying the order number.

5.3 Time limits

Delivery times, following validation of your order, are as follows:

– Post Colissimo: for France, 3 to 5 working days;
– Orders paid by check or bank transfer leave upon receipt of payment following the schedules above.
Metropolitan France, Monaco and Andorra

These deadlines are provided for information only.

Any excess may not give rise to damages, withholding or cancellation of the order by the buyer.
In any case, and in accordance with the provisions of Article L. 121-20-3 of the Consumer Code, the ordered products will be delivered within a maximum period of thirty days from the day following the day on which the buyer has registered his order, subject to full payment of the price.
Failing delivery after the expiry of this period, the buyer will have the opportunity to cancel the order. The sums paid by the buyer will be returned to him without delay, to the exclusion of any other compensation.

In case of late delivery compared to the date initially fixed, the buyer must report it in writing (mail, email) to Le Chaudron d’Or to improve the quality of service that can be offered to him and to allow The Chaudron d’Or to conduct an investigation with the carrier.
An investigation with the carrier can take up to 21 business days. If during this period, the product is found, it will be immediately rerouted to the place of delivery.
On the other hand, if the ordered product is not found at the end of this period of 21 days of investigation, The Chaudron d’Or will yield at its expenses to a new shipment of the products ordered by the purchaser.

5.4. Unavailability of products

Products are offered within the limits of available stocks. In case of unavailability of one of the products, the buyer will be informed at the earliest. This information may be notified, as far as possible, as follows:
– when ordering
– Following the validation of his order, prior to delivery, by e-mail.

The Chaudron d’Or will then arrange with its bank to subtract the price (s) of the product (s) unavailable (s) to the amount withdrawn from the bank account of the buyer, if the payment was made by Bank card.
In case of payment by check or bank transfer, Le Chaudron d’Or will refund by check the overpayment.

In all the aforementioned cases, the buyer will have the opportunity to cancel his order by requesting either the refund of the sums paid within thirty (30) days at the latest after their removal, by e-mail addressed to mail @ chaudron-dor .com, the exchange of unavailable products.
Article 6: Satisfied or Refunded – Right of withdrawal

In accordance with Article L. 121-20 of the Consumer Code, the consumer has a period of 7 calendar days to return unused products and in their original packaging does not suit him. This period runs from the day of the delivery of the consumer’s order. All returns must be reported in advance to the Customer Service Le Chaudron d’Or by email or via our contact form.
The product must be returned to:

Le Chaudron d’Or
7, rue du 45 ° RT
26200 Montélimar

Only returned products will be returned in their entirety, in their original packaging intact and intact, and in perfect condition for resale and not consumed. Any product that has been damaged, or whose original packaging has been damaged or consumed in part, will not be refunded or exchanged.

This right of withdrawal is exercised without penalty. In the hypothesis of the exercise of the right of retraction, the consumer has the choice to ask for the refund of the sums paid, or the exchange of the product.

In case of exercise of the right of withdrawal, the refund by credit re-credit of his bank account (secure transaction) in case of payment by credit card, or refund by check in other cases.

Article 7: Retention of title

The Chaudron d’Or retains ownership of the products sold until full payment of the price by the buyer.

Article 8: Liability

The Chaudron d’Or can not be held responsible for the non-performance of the contract in case of out of stock or unavailability of the product due to a case of force majeure, disruption or total or partial strike including postal services and means transport and / or communications.

The Chaudron d’Or, as an intermediary seller, can not be held responsible for any direct or indirect damages that may arise from the purchase of products. Only the responsibility of the manufacturer remains fully engaged, in particular under articles 1641 and following of the civil code.

Chaudron-dor.com contains information from third parties and links to other websites. Chaudron d’Or can not be held liable for damages resulting from the use, access to, or inability to use such third-party information or the content of other websites.

Article 9: Partial invalidity

If one or more stipulations of the present general conditions of sale are held for invalid or declared as such under a law, a regulation or following a final decision of a competent jurisdiction, the other stipulations will keep all their strength and reach.

Article 10: Non-Waiver

The fact for one of the parties not to claim a breach with the other party to any of the obligations referred within these terms and conditions of sale can not be interpreted for the future as a waiver the obligation in question.
Article 11: Computing and Liberties

11.1. Nominative information

The information of personal information collected in the context of distance selling is mandatory, this information is necessary for the processing and delivery of orders and for the preparation of invoices. This information is strictly confidential. The lack of information implies the automatic rejection of the order.

In accordance with the law n ° 78-17 of January 6, 1978 relating to data processing, the files and the liberties, the treatment of the nominative information collected on the Site was the object of a declaration near the National Commission of the Computers and Freedoms. The User has a right to access, modify, rectify and delete data concerning him. To exercise this right, the User must send a mail to the Customer Service of Le Chaudron d’Or – Le Chaudron d’Or – 7, rue du 45 ° RT – 26200 Montelimar – FRANCE.

11.2 Cookies

The Chaudron d’Or reserves the right to implement cookies in the computer of the visitors of its website. a cookie does not allow us to identify you. It is a computer file, stored on the hard disk of the user’s computer. Cookies are used by Le Chaudron d’Or only for the purpose of ensuring the proper functioning of the services offered to the user.

Article 12: Intellectual Property

All elements of Le Chaudron d’Or website are the intellectual and exclusive property of Le Chaudron d’Or. Nobody is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site that are software, visual or sound.

Article 13: Applicable Law and Jurisdiction

Sales of products offered by Le Chaudron d’Or are subject to French law. Any dispute relating to the interpretation, execution or termination of the contract concluded between Le Chaudron d’Or and the buyer, even in the event of multiple defendants, will, in the absence of amicable agreement, be the sole Valencia court (26).